Refund policy

Last updated: October 23, 2026

Returns

All sales are final. Due to the technical nature of our products, Fin-Tek does not accept returns or offer refunds on any items purchased through shop.fin-tek.com.

Damaged or incorrect items. If your order arrives damaged in transit, or you receive an item different from the one you ordered, contact us within 7 days of delivery at office@fin-tek.com with your order number and photos of the item and packaging. We will review the claim and, if approved, ship a replacement at no cost to you.

Order cancellations. Orders can be cancelled free of charge until they are shipped. Once an order has shipped, it cannot be cancelled.

Compatibility. Please confirm part numbers and instrument models before ordering. If you are unsure, contact us before purchase and our engineers will help identify the correct part.

Contact: Fin-Tek Ozone, 15 Oakwood Drive, Wayne, NJ 07470, USA · office@fin-tek.com · +1 862 858 2442